terms and conditions

terms and conditions

welcome to jyoti holistics 
 
please take the time to read through the following terms and conditions:
 

I treat all my clients with respect and upmost courtesy. 
All my readings are carried out with integrity. I am openly honest about my skills and abilities.

Please do not ask questions relating to legal, financial or health matters (including pregnancy). 
I do not hold formal qualifications in these areas so I am unable to give this advice. 

I only accept readings for clients over the age of 18.
 

disclaimer

All information contained on this website is provided as advice. 
All crystals and self-care products sold by jyoti holistics are intended to help with the energy of the intended recipient of said products and advice.
 
Furthermore, any product or service provided by jyoti holistics is by no means an alternative cure for illness, however it may be used alongside professional healthcare advice and prescribed medication. 
 I am not a general practitioner of medicine. If you are ill then please consult your GP or attend a local hospital.
 
jyoti holistic Oracle and Angel Readings are intended for guidance and ‘entertainment’ purposes only.

By placing an order or booking a reading with jyoti holistics, you agree that you will not hold me responsible for any actions you take as a result of any information or advice given.
 
It is your decision alone to act upon any advice given by me. 
 This is your free will and therefore your own responsibility and not the responsibility of jyoti holistics.
 
Many thanks for taking the time to read this before making your purchase. 

Claire Clulow
Owner – jyoti holistics


privacy statement

All readings and any information provided by jyoti holistics are treated with the strictest confidence and carried out by myself. 
I value your custom and trust and will never pass on your personal information to anyone.
OUR PRIVACY POLICY
COMPLIANT WITH GENERAL DATA PROTECTION REGULATION (GDPR)

This privacy policy notice is for this website; www.jyotiholistics.com, served by jyoti holistics, 27 Nutfield Avenue, Crewe CW1 3RU and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing or using this website.

POLICY KEY DEFINITIONS:

"I", "our", "us", or "we" refer to the business, jyoti holistics.
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a user’s computer or device.

PROCESSING OF YOUR PERSONAL DATA

We are exempt from registration in the ICO Data Protection Register because our organisation makes a profit for its own purposes, and the profit is not used to enrich other organisations. Our organisation adheres to the principles of the Data Protection Act (DPA) and understands best practice for managing information.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

CONSENT

The reason we use this basis: 

To enable us to keep you updated with new products and services via our Newsletter.

We process your information in the following ways: 

Your email address is used for the purpose of contacting you when you sign up for our Newsletter and for keeping you updated.
 
Data retention period: 

We will continue to process your information under this basis until you withdraw consent, or it is determined your consent no longer exists.

Sharing your information: 

Your privacy is very important to us and we value your custom and trust. We do not share your information with third parties.

CONTRACT

The reason we use this basis: 

For the purpose of selling goods and services.

We process your information in the following ways: 

Your name, address, phone number and email address are used for billing and shipping information only when processing your orders.

Data retention period: 

We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

Sharing your information: 

Your privacy is very important to us and we value your custom and trust. We do not share your information with third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.



YOUR INDIVIDUAL RIGHTS

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.



INTERNET COOKIES

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, or referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

TRANSPARENT PRIVACY EXPLANATIONS

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is MailChimp [mailchimp.com]
We hold the following information about you within our EMS system: Name; Email address; Subscription time & date

DOCUMENTED AT 17:12 20/05/18

payment and delivery

payment 

We accept payment by Paypal & Paypal Express.
 

delivery

First & Second Class Postage via Royal Mail. 
Price dependant on weight of total of goods ordered.
Shipped from the UK to within the UK.
Estimated delivery times:  1-2 days for 1st Class & 3-4 days for 2nd Class.
Share by: